Our Guarantee

At KAY'S Petals & Plants we have been providing fabulous flowers and superior service for over 30 years. We are committed to our customers by providing excellent floral products, giftware and gourmet gifts that are personalized to fit every need.

Fresh flowers are hand picked daily from respected floral suppliers who bring product right to our door.

If for any reason any of the products or services KAY'S Petals & Plants provides is not up to your standard, please be sure to contact us immediately with your concerns. Our replacement or refund policy ensures you are completely satisfied and enables us to prevent disappointment in the future.

Substitution Policy

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Flowers

• In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
• For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type but may substitute with another color.
• If the floral container shown online is not available, a similar container will be used.

Plants

• For green and blooming plants, similar plants may be substituted of equal or greater value.
• For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
• If the plant container shown online is not available, a similar container will be used.

Specialty Gifts

• Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.

437 Lyndock Street Corunna, Ontario N0N1G0
519-862-2333 Toll Free: 1-888-256-KAYS (5297) Fax: 519-862-2940